Last updated: October 10, 2026
This policy explains your right to cancel a purchase of a paid Spidx product (the Pro License or the Spidx Thumbnail Pack V3) and when you can get a refund. It is part of the Terms of Service. The seller is Spidx, email contact@spidxshop.com.
The free version of the App costs nothing, so there is nothing to refund.
IMPORTANT: The Spidx Thumbnail Pack V3 is strictly non-refundable. No refunds after getting access to the Discord. There are no exceptions to this rule. The Pro License is also non-refundable once the licence code has been delivered. If we find that you are using an alternative account, or we reasonably deem the purchase or the access suspicious, you will not receive the access.
This notice does not affect the rights the law gives you that cannot be excluded by contract. They are explained in sections 1 and 4. If we refuse access, you get your money back (section 2).
If you are a consumer (you buy for purposes that are mostly outside your trade or profession) and you live in the European Union, the European Economic Area or another place with similar rules, you can withdraw from the purchase within 14 days of the day the contract was concluded, without giving a reason. The legal basis in the EU is Directive 2011/83/EU and, in Poland, the Consumer Rights Act of 30 May 2014.
The Pro License and the Spidx Thumbnail Pack V3 are digital content that is not supplied on a physical medium. By law, the right of withdrawal is lost for such content if all of the following are true:
At checkout you are asked to give the consent and the acknowledgement. If you give them, the right of withdrawal ends as soon as we have delivered the product, which for the Spidx Thumbnail Pack V3 means as soon as access to the Discord has been granted. If you do not give them, we deliver the product only after the 14 days have passed, and you can withdraw until then.
Tell us clearly that you withdraw. The easiest way is an email to contact@spidxshop.com with your name, the email address you used to buy, the order number and the product. You may use the form at the end of this policy, but you do not have to. It is enough to send your statement before the withdrawal period ends and before the product has been delivered.
We refund the price you paid without undue delay and at the latest within 14 days of receiving your statement, to the payment method you used unless you agree to another one. You pay no fee for the refund. We end the licence and the access, and you must stop using the product and delete the files you received.
Beyond the statutory rights in sections 1 and 4, we do not give refunds once a product has been delivered: the Spidx Thumbnail Pack V3 once access to the Discord has been granted, and the Pro License once the licence code has been delivered. This is a decision about voluntary refunds; it does not take away any right that the law gives you.
A product that does not conform to the contract (for example it does not work as described on the product page) entitles you to remedies under the law: we put it right (repair or a new licence code) within a reasonable time, and if that is not possible or does not work, you can have a price reduction or end the contract and get a refund. These rights apply to the Pro License and to the Spidx Thumbnail Pack V3. Please write to contact@spidxshop.com first and attach a diagnostics file (Dashboard → Account → Diagnostics). Most problems with activation, a new computer or compatibility can be solved without a refund. A problem caused by third-party software outside our control is not a defect of the product, unless the law says otherwise.
If you buy as a business, you do not have the statutory right of withdrawal. Refunds are handled under the law for defective products.
If you have a problem with a purchase, please contact us first: we can usually fix it faster than a bank. A refund or chargeback ends the licence and the access for that purchase. We may refuse a refund where the right has been lost under section 1.1, where this policy does not provide for one, or where the request is fraudulent or abusive. Your statutory rights as a consumer are never affected.
Send a complaint to contact@spidxshop.com. We answer within 14 days. If we do not agree, you can use out-of-court dispute settlement or the help of a consumer protection body in your country. As a consumer you can also use out-of-court dispute resolution and the help of consumer protection bodies. In Poland, for example, these are the municipal or county consumer ombudsman (Rzecznik Konsumentów), the Office of Competition and Consumer Protection (UOKiK) and the consumer arbitration courts.
Spidx. Email: contact@spidxshop.com.
(Complete and send only if you want to withdraw from the contract.)
To: Spidx, contact@spidxshop.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following digital product: ________________
Ordered on: ________________ / Order number: ________________
Name of consumer(s): ________________
Email used for the order: ________________
Date: ________________